Leveringspolitik

At CozyShopy , we want your shopping experience to be comfortable, safe and satisfying . That's why we clearly explain how our shipping and returns work.

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1. Shipments

All orders are processed within 1-3 business days after payment confirmation.

Shipments are handled by reliable carriers , and delivery times vary depending on your location.

You will receive a tracking number so you can follow your order in real time .

Shipping costs: Shown at checkout and depend on the weight, size and destination of the package.

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2. Returns

You have the right to return your order within 14 calendar days of receipt, according to EU regulations.

The products must be returned in perfect condition , unused and in the original packaging.

To initiate a return, please contact our team via . We will guide you through the process.

Once we have received and verified the returned product, we will issue a full refund using the same payment method you used for the purchase.

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3. Product exchanges

If you wish to exchange a product for another , you must follow the same return procedure and then place a new order.

CozyShopy does not cover additional costs for product exchanges unless there is an error in the shipment.

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4. Warranty and defective products

All our products are covered by the applicable statutory warranty .

If you receive a defective or damaged product, please contact us immediately. We will help you get it replaced or refunded .